Frequently Asked Questions 2018-03-02T16:26:40+00:00
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Frequently Asked Questions



If you have been in an auto accident and submit a claim to your insurance company, you should know that:

  • You have the right to choose a repair shop to fix your vehicle. Once you’ve informed the insurance representative that you’ve selected a repair facility, it’s illegal for them to try to influence you to take it somewhere else.
  • You have the right to have your vehicle repaired to its pre-accident condition.
  • Your insurance company is required to assume all costs necessary to repair your vehicle to the way it was before it was damaged.
  • You should consult with the collision repair professional of your choice to determine the appropriate repair plan for your vehicle.
  • Collision Professionals are trained in procedures for the proper and safe repair of your vehicle – NOT the insurance company.

Armed with this information, you will be in a better position to make sure you receive what you’re entitled to by law from your insurance company.


At Go Green Body & Paint we will work directly with your insurance company to make the claims process as stress-free as possible. We understand that being in an accident can be stressful and confusing at times. We work to make sure you are getting the best possible repair solution and that you understand what is being done to repair your vehicle. Insurance companies can NOT compel you to use a specific facility. Some insurance companies choose a body shop based on price and not quality.

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Frequently Asked Questions
Go Green Frequently Asked Questions

I have been involved in an accident… what to do?

  1. At the scene of the mishap trade as much information as possible: Drivers name, address & phone number.
  2. Year make and model of the other vehicle or vehicles.
  3. ALL insurance company info including Insurance Policy Numbers.
  4. Personal information from any witnesses.
  5. If the police are called, ask for a copy of the accident report or incident report number.

Answers to Common Frequently Asked Questions:

When is my deductible due? 2016-12-14T20:38:42+00:00

The deductible is due at the end of the repair when you come to pick up your vehicle. If you request a parts pre order, and the claim has not been approved, you may be required to sign an authorization of repairs and/or leave a deposit.

Do I have to bring my car to a shop recommended by the insurance company? 2016-12-14T20:42:24+00:00

The law clearly states that you can bring your vehicle to the shop of your choice!
Insurance companies can RECOMMEND if you ask but they MUST recommend multiple facilities.

An insurance company telling you that you should or worse yet MUST bring it to one of their shops is in fact illegal! STEERING is outlawed in most other states as well as Arizona.

If you do not know where you want to bring your vehicle, visiting a couple shops to find people that you feel comfortable with and confident in is a great idea but collecting estimates is a waste of time.

Some shops write a low estimate to capture the job knowing that they will be supplementing your insurance company during the repair process.

And by the way, do you want the shop that can do the repairs the CHEAPEST fixing your car? I don’t!!

Do I need to obtain estimates from a repair or multiple repair facilities? 2016-12-14T20:46:04+00:00

In most cases this is a waste of your time.

How long will my vehicle take to repair? 2016-12-27T20:09:39+00:00

This depends on the insurance coverage confirmation at the beginning. We must have coverage and/or liability confirmation before the insurance company will authorize us to start repairs or order parts. We must also have your written authorization before starting repairs.  Due to the variety of collisions and the different repair processes involved, and parts availability each repair time will be different. After the estimate is written we can calculate an estimated target time for your planning convenience.

What is the difference between original equipment and aftermarket? Is there a difference in quality? 2016-12-14T20:35:56+00:00

Aftermarket (A/M) parts are not made by the original manufacturer; typically they are made overseas and shipped to the U.S. as alternative replacement parts for various vehicles. In many instances the fit is not as accurate as the “original equipment manufacturer” (OEM); causing lines between the panels to have variances from front to back or side to side. The finish on the A/M parts is not as corrosive protected as the OEM part. Structurally, most A/M parts are inferior to OEM.

What is LKQ? 2016-12-14T20:35:37+00:00

LKQ is an acronym for “like kind quality” or used parts. Like Kind Quality is a term used for a used replacement part for your vehicle. Used parts are quite commonly employed in the repair of vehicles to keep the cost of repairs to a minimum.

What is “color, sand & buff” or “color, sand & polish”? 2016-12-14T20:34:28+00:00

This is an operation we perform after we have painted and baked your vehicle’s paint in our spray booth and the paint has dried. This allows us to remove any small particles of dust from the paint and smooth the texture of the paint to match the existing orange peel as explained above.

When can I wax my vehicle? 2016-12-14T20:46:42+00:00

You should not wax the painted portion of the vehicle for at least a month. Hand waxing is the safest method of waxing a vehicle’s paint, although a machine polish does last longer, but should only be performed by a professional.

What about car washes? 2016-12-14T20:43:51+00:00

Many brushless car washes are fine to use as long as there is minimal contact with the paint’s surface with any material. Even a chamois can collect dirt and dust causing small visible scratches to your vehicle.

Try using cloth diapers on your vehicle, being careful to wash them after each use.

There is nothing like an old fashioned hand car wash in the driveway at home using the correct products.

frequently asked questions for go green